Returns, refunds and order help
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If an item is faulty, damaged, unsafe or does not match its description, contact our contact form with your order number and details. Photos may help, but do not replace your consumer rights. We will assess the issue and provide the remedy required by Australian Consumer Law. For a major failure, you may choose a refund or replacement; for other failures, we will provide an appropriate remedy within a reasonable time.
Contact us before returning an item so we can provide the correct return instructions. Do not send returns to an unconfirmed supplier address. When a product is confirmed faulty, reasonable return costs will be reimbursed; we will arrange collection where required.
For change-of-mind returns, size changes or cancellation requests, contact us before dispatch or returning an item. We will confirm the available options for your order. This does not restrict your statutory rights or any applicable published return offer.